Home / Course catalog / Conflict Resolution (CC03)

CoreCert

Conflict Resolution (CC03)


Description

4 videos (totaling 61 minutes)
8 question quiz (80% required to pass)
Estimated Total Learning Time: 71 minutes

Content
  • The Need for Conflict Resolution Skills in Homelessness
  • Role of Empathy and Sympathy in Conflict Resolution with the Homeless Population
  • Building Trust During Conflict Resolution with the Homeless Population
  • Using De-escalation and Problem-Solving During Conflict Resolution
  • Conflict Resolution Quiz
Completion rules
  • All units must be completed
Prerequisites